KENG welcomes feedback and complaints; we support your right to comment or complain about any aspect of our services. Feedback is essential for us to continue to improve and is treated confidentially.
You can contact us by using the form below or calling the centre on 3808 1684
If you provide your contact details we will contact you to discuss your complaint/feedback, then review it and get back to you with an outcome. If you’re not happy with how we deal with your complaint, you can contact the Manager of KENG on 3808 1684
If after talking to the Manager you’re still not satisfied, you have other options listed below:
To complain about privacy breaches:
- Office of the Information Commissioner Queensland phone 07 3234 7373
To complain about state government agencies or local councils:
- Queensland Ombudsman phone 1800 068 908
If you feel your human rights have been breached and we have not responded adequately to your complaint within 45 business days, you can complain to:
- Queensland Human Rights Commission phone 1300 130 670
To provide feedback to the funder of the KENG service you used:
- Queensland Government Department of Housing and Public Works (Immediate Supported Accommodation)
- Australian Government Department of Social Services (Emergency Relief, Communities for Children)
- Queensland Government Department of Child Safety Youth and Women (Personal counselling)
- Queensland Department of Education (Early Years Place, Occasional Childcare)
- Queensland Government Department of Employment, Small Business and Training (Skilling Queenslanders for Work)
- Queensland Department of Communities, Disability Services and Seniors (Community Development, Older Persons Action Program, Family Support)
- HIPPY Australia (HIPPY program)
If you’re not sure who funds the service you wish to provide feedback about, please contact KENG.
To access advocacy or support from another organisation:
- People with Disability Australia phone 1800 422 015
- Aged and Disability Advocacy Australia phone 1800 818 338
- Speaking up for you (SUFY) phone 07 3255 3638
- Office of the Public Guardian phone 1300 653 187
- Queensland Advocacy Inc (QAI) phone 1300 130 582
